SERVICES
Service makes the difference
As part of Impika’s commitment to its customer satisfaction, a comprehensive support service is ensuring the optimal use of our products.
We offer overall assistance with technical support, continuous training, reactive maintenance and engineering consultancies.
SUPPORT
Impika's service team offers full support with product delivery.
- Integration
Impika service offers trained field personnel to assist in implementation, education and optimisation of the delivered printing solutions.
- Training
Impika service team proposes 2 levels of training :
- Operator training
- Maintenance training
- Follow up
Impika offers technical support for update requirements on delivered products
ENGINEERING
Impika, expert in inkjet printing, proposes Inkjet consultancy services on :
- ink behaviour (viscosity, jetting, dispersion, adhesion etc.)
- ink compatibility with the substrate…
MAINTENANCE
Impika’s Service team maintains its delivered products anywhere in the world with the following services:
- tele diagnosis
- hot line
- preventive & corrective maintenance
Maintenance is managed with maintenance packages depending on the customer’s requirements.
Impika also supplies a large number of spare parts .
